The Utility Billing module manages the information needed for billing and work orders and includes options for customer and service location masters and maintenance, utility billing types and rates multiple collection methods, penalty and delinquency processing, financial reporting, inquiries, and numerous other options.

Features

  • Customer master contains address information for the current residence location where bills and correspondence should be mailed and complete payment history regardless of the number of past service locations
  • Service location defines the physical address, the types of services available there and consumption history for the 12 previous billing cycles.
  • Billing types include individual usage, individual reading, estimate billing by individual or batch, flat rate billing by individual or batch, penalty and interest by individual, service charge billing, and final billing
  • Utilize search options to easily view customer account balances, pending transactions and charges detail
  • Payment and usage history allows inquiries and changes for payments, readings, detail charges and credit history
  • New services can be added, as needed
  • Penalties are accruable from billing dates, due dates, or billing schedules.
  • Allows penalties to be based on 30, 60, and 90 day delinquency dates
  • Input readings manually or transfer electronically from hand-held devices
  • Utilities module compatible with bar code readers and scanners (Requires additional software and hardware)
  • Send statements, overdue payment notices and cutoff notices automatically
  • Create user-defined letters for customers or service locations.
  • Accept deposits and apply end of term deposits to account balance or check refund
  • Usage, flat, and one-time charge rates are supported
  • ACH bank draft and lockbox functions are available collection options
  • Estimated usage billing using projections over a user specified period of time is available
  • Exception billing is available
  • Bill or send account notices to a third-party
  • Multiple parties responsible for a single account can be tracked and mainlined
  • Maintain credit history for each customer account
  • Return utility billing responsibility to property owner when a renter ends service
  • Charges automatically recalculated when a bill is changed
  • Produce, review and then post adjustments
  • Place liens on delinquent accounts
  • Write-off and track uncollectible accounts  
  • Payment plans for customer accounts can be set up
  • System produces estimated penalty and interest or flat rate batches by book range

Comprehensive reporting and analysis options

  • Prints Statements and contains a variety of sort possibilities, they include taxpayer account information up to the moment of processing and can be archived for later viewing  
  • Print delinquency report
  • Produce payment history reports on demand
  • Print listing for customers without readings or duplicate entries
  • Year-to-date account history inquiry error report option

Work Orders

  • Enter work orders by service location or customer number
  • Automate work order production and send to appropriate departments   Work order track who performed the work the service performed and when it was completed
  • System stores a complete work order history
  • Revenue Collection System
  • Interfaces with the Treasurer General Ledger and Accounts Payable modules for payment collection, financial reporting and refund check production
  • End-of-day credits for balancing cash drawer